Contact Us
Contact Information
Call or Text at
(919) 647-4600
Email Us
info@wakecounseling.com
If you have any questions about new appointment, please fill out contact form. Please do not submit cancellation or rescheduling request on this form, you can call or email us to avoid issues.
If you are ready to work with us, complete New Client Form below.
Wake Counseling Locations
Frequently Asked Questions
At Wake Counseling, we offer both in-person and virtual counseling sessions for residents of North Carolina. You can connect with your therapist from the comfort of your home or visit our beautiful office. If you have insurance, please verify that telehealth or virtual visits are covered under your plan.
Some of our therapists offer limited after-hours and weekend availability. Please check with your therapist to explore scheduling options.
Our child therapists typically work with children aged 5 and up who can express themselves through play or art therapy.
Currently, we are accepting BCBS, Aetna, Ambetter of NC, and UHC/UMR/Optum plans, and Self-Pay/Private Pay for mental health services. You can visit Fee & Insurance page to receive up-to-date information.
Clients are welcome to bring their own interpreters or a family member to their counseling session if they are facing language or communication barriers. Currently, we are unable to provide interpreter services unless the therapist has experience, expertise, or proficiency in your spoken language.
Our therapists’ availability to accept new referrals can vary daily. We strive to match each new referral with a therapist who best fits the needs you’ve shared in your appointment request form. During the initial scheduling call, our client care coordinator will inform you of the therapists currently available based on your needs. If you prefer to work with a different therapist, we also offer a spot on our waitlist, prioritized on a first-come, first-served basis.
Our Support Team
Kathy Collis
New Client Care Coordinator
info@wakecounseling.com
Call or Text: (919) 647-4600 ext. 1
Fax: 888-809-3910
Lexi Firmstone
Office Assistant
contact@wakecounseling.com
Call or Text: (919) 647-4600 ext. 2
Fax: 888-809-3910
Nikisha Linen
Billing Assistant
billingassistant@wakecounseling.com
Call or Text: (919) 647-4600 ext. 3
Fax: 888-809-3910
Christina Fells
Office Manager/Billing Specialist
billing@wakecounseling.com
Call or Text: (919) 647-4600 ext. 4
Fax: 888-809-3910
Request New Appointment At Wake Counseling
If you are interested in working with our practice, please complete New Client Information form. Our client care coordinator and team lead will review your request to match you with an available provider who can meet your needs. For more questions, feel free to call at (919)647-4600 x 1, or email info@wakecounseling.com